What is the process for handling lost mail claims?

The process for handling lost mail claims is centered around following established USPS procedures for filing and investigating these claims. This means ensuring that there is a systematic approach to documenting the claim, gathering necessary information, and verifying the circumstances surrounding the lost mail. Adhering to these procedures is crucial as it helps maintain the integrity of the postal service and provides a consistent process for customers seeking reimbursement or resolution.

These protocols help in accurately assessing the situation, allowing for proper communication with the claimant, and determining the outcome based on USPS policies. By following the correct procedures, postal supervisors and employees can ensure that claims are managed fairly and efficiently, reinforcing customer confidence in the USPS service.